"Uh-oh. Did something go wrong?" I wondered.
It's not common to receive direct emails from customers, as etsy uses "conversations" (or "convos") for shop owners and customers to converse. I cautiously opened the email to find this...
"I ordered a simple ceramic soap dish on your site less than a week ago and paid via paypal. I must say, that I was very happy to come home today and find it was already here in NYC.
The item was exactly as pictured and described, although I think the craftsmanship looks better in person.
Your packaging was impeccable. That simple piece of brown tissue paper and the note and card on top of newspaper wrappings made it look like you took the time.....it is all in the presentation. And you have that down well.
Just want to say good job, fast shipping, great packaging (makes it appear to be from someone with style and worth the price I paid) and I am happy.